In the digital era today, it is not easy for the owners of a Shopify store to manage customer queries. An AI assistant can make this experience more efficient, answer the typical questions around products, orders, and discounts, and do it all in real time. In this blog, we’ll tell you how to create a no-code AI assistant using n8n, ChatGPT, and Shopify APIs—a three-pronged approach capable of taking your customer relations to the next level and maybe even improving your sales figures, too.

n8n is a free and open-source workflow automation tool that enables you to connect cloud and on-premise services and automate repetitive tasks quickly, without you having to get into the coding! . By using n8n in combination with ChatGPT and Shopify, you can make an AI agent that offers help to customers with questions about your store.

Getting Started with n8n

Step 1: Registering on n8n

• Visit the n8n website.
• Simply click on “Get Started” and create an account.
• Please log in by verifying your email to access your n8n account.

Step 2: Add a New Workflow. 

Now that we have defined our event, let’s add a new workflow that logs a message when it is triggered.

• Once you are logged in, find the workflows section.
• Click “Create Workflow”—it’s time to create your AI automation.
• Setting Up the AI Agent

Step 3: Adding a Chat Trigger

Add a chat trigger node to your new workflow. This node will start the interaction with users. This input node allows users to type their queries, which the AI agent will respond to.

Step 4: Configuring the AI Agent

• Include an AI agent node in your workflow.
• This node will process user queries and provide responses.
• To enhance the AI’s capabilities, you need to implement a memory feature that remembers previous conversations. This is crucial for maintaining context in ongoing discussions.

Step 5: Integrating a Language Model

• Integrate a language model (LLM) into your AI agent—here, we’ll use OpenAI’s ChatGPT.
• To connect it to your workflow, enter your API keys obtained from the OpenAI website.

Testing the AI Agent

Step 6: Initial Testing

• Test the AI agent by asking simple questions like “Hi” or general knowledge queries.
• Ensure that the AI responds appropriately and remembers previous questions, demonstrating the memory functionality.

Connecting to Shopify

Step 7: Adding Shopify as a Tool

• To enable your AI agent to access product information, add the Shopify tool to your workflow.
• Input your Shopify store’s access token and API key, which can be generated in the Shopify admin under “Apps” and “Develop apps.”

Step 8: Configuring Product Queries

• Set up the Shopify tool to fetch product details.Set a limit on the number of products retrieved to prevent performance bottlenecks.
• Configure the AI agent to respond to user queries specifically about products, such as asking for discounted items or product details.

Final Testing and Implementation

Step 9: Testing the Shopify Integration

• Test the AI agent by asking about specific products or discounts. The AI should query the Shopify API and return accurate information.

• Verify that the AI agent can handle follow-up questions and maintain context from previous interactions.

Step 10: Expanding Functionality

• If desired, you can add more tools to the AI agent, such as order management, to provide comprehensive support for customer inquiries.

• Consider integrating the AI agent with messaging platforms like WhatsApp or Telegram for broader accessibility.

Conclusion

Creating a no-code AI assistant for your Shopify store using n8n is a straightforward process that can significantly enhance customer service. By following the steps outlined in this guide, you can automate responses to common queries, allowing you to focus on other aspects of your business. If you need any help or have questions, just leave a comment—we’re here to assist!

Stay tuned for more tutorials on using n8n and other no-code frameworks to build effective AI solutions.

If you’re looking for professional help to implement AI or streamline your Shopify store, Experts in Shopify offers reliable solutions tailored to your needs. our team can help you build smart, efficient systems that improve customer experience and boost sales.

call: (+971) 055 494 3599