Shopify Monthly Support Dubai & UAE

Shopify monthly support includes regular security updates, performance optimization, bug fixes, content updates, app management, theme maintenance, backup monitoring, and priority technical support. We also provide monthly performance reports, analytics review, and proactive monitoring to ensure your store stays secure and optimized.

Shopify monthly support plans in Dubai start from $500/month for basic maintenance up to $2,500+/month for enterprise-level care. Our packages include 5-20 hours of dedicated support per month, with options to roll over unused hours and scale as your business grows.

Yes! We offer 24/7 support across UAE with guaranteed response times. Critical issues are addressed within 2-4 hours, high-priority requests within 24 hours, and standard requests within 48-72 hours. Our team monitors your store continuously and responds instantly to any issues.

Maintenance support focuses on keeping your store running smoothly with updates, security patches, and bug fixes. Optimization support goes beyond maintenance to actively improve performance, conversion rates, SEO, and user experience. Our comprehensive plans include both maintenance and optimization services.

Absolutely! We create custom support plans tailored to your specific needs, store complexity, and budget. You can choose the number of hours, response times, specific services required, and add-on features like dedicated account management, custom development, or strategic consulting.

Response times vary by plan: Enterprise plans offer 2-hour response for critical issues, Professional plans offer 24-hour response, and Starter plans offer 48-hour response. All critical issues affecting store functionality receive priority attention regardless of the plan.

Yes! Unused support hours roll over to the next month for up to 3 months. This ensures you get full value from your support plan and have extra hours available during busy periods like Ramadan, Dubai Shopping Festival, or holiday seasons.

Yes, you can upgrade or downgrade your support plan anytime with 30 days notice. We understand business needs change, and we provide flexible options to scale your support up or down based on your current requirements and budget.

Yes, our Professional and Premium plans include monthly strategic reviews. We don't just fix bugs; we actively suggest improvements for conversion rates, user experience, and app consolidation to help you grow.

For Professional and Premium plans, you are assigned a dedicated Account Manager who understands your business context. This ensures faster communication and no need to re-explain your setup for every request.

Absolutely. Support hours can be used for a wide range of tasks including theme tweaks, installing/configuring new apps, updating banners for promotions, or setting up email marketing flows.