Shopify Maintenance Contract Dubai & UAE
Get reliable monthly Shopify support with SLA guarantee, 24/7 emergency support, and comprehensive care plans starting from $500/month. Keep your store running smoothly and focus on growing your business.
Why Choose Our Maintenance Contracts?
SLA Guaranteed
99.9% uptime guarantee with defined response times and compensation credits for any SLA breaches.
24/7 Emergency Support
Round-the-clock emergency support with 1-2 hour response time for critical issues affecting your store.
Proactive Monitoring
Continuous monitoring of uptime, performance, security, and integrations with instant alert system.
Shopify Maintenance Packages
Starter
$500/month
- ✓ 5 hours/month
- ✓ 48-hour response
- ✓ Security updates
- ✓ Performance monitoring
- ✓ Monthly reports
Perfect for small stores
Professional
$1,200/month
- ✓ 10 hours/month
- ✓ 24-hour response
- ✓ All Starter features
- ✓ App updates
- ✓ Bug fixes
- ✓ Content updates
Best for growing stores
Enterprise
$2,500+/month
- ✓ 20+ hours/month
- ✓ 2-hour emergency response
- ✓ All Professional features
- ✓ Dedicated account manager
- ✓ Custom integrations
- ✓ Unlimited minor updates
For high-volume stores
What's Included in Maintenance Contracts
Security & Updates
- • Regular security patches
- • Theme updates & compatibility
- • App update management
- • Security audits & monitoring
- • Malware protection
Performance & Optimization
- • Page speed optimization
- • Image optimization
- • Code optimization
- • Core Web Vitals monitoring
- • Performance reports
Support & Maintenance
- • Bug fixes & troubleshooting
- • Product content updates
- • Collection management
- • Blog post updates
- • Feature requests
Analytics & Strategy
- • Monthly performance reports
- • Analytics review & insights
- • Conversion optimization
- • SEO monitoring
- • Strategy consultation
Our Shopify maintenance contracts include regular security updates, app updates, theme maintenance, performance optimization, backup monitoring, bug fixes, content updates, and priority support. We also provide monthly performance reports, security audits, and proactive monitoring to ensure your store runs smoothly 24/7.
Shopify monthly support plans in Dubai start from $500/month for basic maintenance up to $2,500+/month for enterprise-level care plans. Our packages range from 5-20 hours of dedicated support per month, with options for custom plans based on your specific needs and store complexity.
Retainer pricing provides ongoing monthly support with guaranteed hours, priority response times, and predictable costs. One-time projects are best for specific tasks like theme updates or feature additions. Retainers offer better value (typically 20-30% savings) and ensure your store stays secure and optimized year-round.
Yes! We offer 24/7 emergency Shopify support across UAE with guaranteed response times based on your plan. Critical issues are resolved within 2-4 hours, while standard requests are addressed within 24-48 hours. Our team monitors your store continuously and receives instant alerts for any issues.
Our Service Level Agreement (SLA) guarantees 99.9% uptime for monitored stores, 24-hour response time for critical issues, 48-hour resolution for high-priority tickets, and 72-hour turnaround for standard requests. We also provide compensation credits if SLA commitments are not met.
Absolutely! We provide emergency Shopify support 24/7 for critical issues like store downtime, payment gateway failures, checkout errors, or security breaches. Our emergency response team can be on your issue within 1-2 hours with immediate troubleshooting and resolution.
Our Shopify maintenance packages are priced based on three factors: hours included per month (5, 10, 15, or 20 hours), response time requirements (2-72 hours), and store complexity. We offer transparent, fixed monthly pricing with no hidden fees. Unused hours can roll over to the next month.
Our Shopify care plans include proactive security monitoring, theme and app updates, performance optimization, bug fixes, product updates, content management, analytics review, and monthly strategy calls. Enterprise plans also include dedicated account managers, custom integrations, and unlimited minor updates.