Support & Training
Get the support you need to succeed. Our support and training services ensure you can confidently manage your Shopify store. From troubleshooting issues to learning advanced features, we're here to help you every step of the way.
What's Included
Key Benefits
Get the support and knowledge you need to manage your store with confidence.
Peace of mind
Continuous improvement
Knowledge empowerment
Reliable assistance
Shopify Support & Training FAQs
Questions about maintenance plans, training, emergency support, and coverage.
Our Shopify support and maintenance plans in Dubai and the UAE include bug fixes, theme and app troubleshooting, regular updates, performance monitoring, and technical assistance. We can also include SEO and conversion rate optimization (CRO) support based on your specific business goals.
Yes, we offer comprehensive Shopify training for your team in Dubai and the UAE. Training covers product and collection management, order processing, discount creation, app usage, basic SEO, and reporting, empowering your team to manage the store confidently.
Yes, we provide emergency support for urgent Shopify issues in the UAE, including store outages, checkout problems, app conflicts, and theme issues. Response time is based on your chosen support plan, with options for 24/7 emergency assistance.
Yes, we support Shopify stores across the GCC, including Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman, with bilingual Arabic/English capabilities to meet regional business needs.
We implement AI-friendly SEO strategies including comprehensive FAQ sections, structured data (JSON-LD), clear answer formatting, and entity optimization to improve visibility in AI search engines like Google AI Overviews and ChatGPT browsing.
Ongoing Shopify maintenance for UAE businesses ensures store security, speed, and reliability. It includes regular updates, performance optimization, and proactive monitoring to prevent issues and maintain optimal store performance.
We recommend monthly check-ins for active stores. This includes reviewing app updates, testing checkout functionality, and monitoring site speed. For high-volume stores, weekly monitoring is advisable to ensure 100% uptime.
Our security maintenance includes regular theme/app updates to patch vulnerabilities, monitoring for suspicious login activity, setting up two-factor authentication (2FA) for staff, and ensuring automated daily backups of your store data.
Yes, Shopify Academy offers free, high-quality courses that are excellent for onboarding new staff. We often supplement our custom training with specific Academy modules to ensure your team has a well-rounded understanding of the platform.
Related Services
Store Setup
Get your Shopify store up and running with our expert setup service. We handle everything from initial configuration to payment gateway integration.
Design & Build
Custom Shopify theme development and design that reflects your brand identity and provides exceptional user experience.
Apps & Integrations
Custom app development and third-party integrations to extend your store functionality and automate your business processes.